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Support

Learning Support Services

Get help with course updates, LMS publishing, technical issues, and maintenance requests. Pentext provides support for learning products whether they were developed by us, another vendor, or your own internal team.

Submit a Support Request

How we can help

Pentext provides practical support for the learning products and platforms your organization already relies on

From troubleshooting and content updates to LMS publishing, accessibility follow-up, and hosted video support, we help keep learning running smoothly. We can support learning products built by Pentext, another vendor, or your internal team. Whether you need a quick fix, a planned update, or ongoing support, we can step in without requiring a full rebuild.

Flexible support for existing learning products

Already have something in place? We can help.

We support published courses, hosted videos, and LMS-delivered learning regardless of who built them or what tools were used.

Technical and content support

From SCORM troubleshooting and learner-access issues to text corrections, voiceover updates, and accessibility fixes, Pentext supports both the technical and content side of learning operations.

One-time or ongoing

Submit a single request or work with Pentext through a structured support arrangement for recurring updates, maintenance cycles, and ongoing operational support.

Support categories

Types of support requests

Existing Product Support

Pentext supports learning products regardless of who originally built them. We can assess the current environment, understand how it was developed, and provide updates, troubleshooting, and ongoing support.

  • Existing eLearning modules and courses
  • Hosted learning products and environments
  • LMS administration and maintenance
  • Legacy learning assets requiring ongoing support

Technical Support

Get help resolving issues that affect access, delivery, tracking, or performance across your learning products and platforms.

  • LMS publishing and course replacement
  • SCORM or xAPI troubleshooting
  • Completion tracking issues
  • Hosted video or portal access issues
  • Browser or device-specific course problems
  • Learner access and playback issues

Content Support

Request updates or corrections to existing learning materials, whether they were built by Pentext, another vendor, or your internal team.

  • Course text updates and corrections
  • Voiceover revisions or replacement
  • Subtitle and caption corrections
  • Translation adjustments
  • Visual or branding updates
  • File replacement for published learning

Ongoing Maintenance

Keep learning content current and learning environments running smoothly with structured support for recurring updates and long-term maintenance.

  • Annual content refreshes
  • Policy or compliance updates
  • Benefits or pension content changes
  • Accessibility remediation follow-up
  • LMS republishing after updates
  • Course version control and archiving

When to reach out

Contact Pentext Support when you need help with

  • A course, video, or learning product built by Pentext, another vendor, or your internal team
  • A published module that needs to be updated, corrected, or replaced
  • A technical issue affecting launch, playback, hosting, or completion
  • Subtitle, voiceover, translation, or localization corrections
  • An accessibility issue in a delivered learning asset
  • LMS, hosting, or learner-access support for an active solution
  • An active maintenance, hosting, or support engagement

Before you submit

To help us respond faster, please include

  • Your name and company
  • The project, course, video, or product title
  • A short description of the issue or request
  • The LMS, platform, or hosting environment involved, if applicable
  • Screenshots, error messages, or sample files where relevant
  • Your requested timeline, especially if the issue is urgent

Submit a request

Support Request Form

Most support inquiries receive a response within 1 business day. For urgent launch-related issues, please note the deadline clearly in your description.

For new projects or quotes, please use our Contact page instead.

Direct contact

Prefer to reach us directly?

You can contact our support team by email or phone. For technical issues, use the support email below — it goes directly to the team handling course and platform work.

Technical support

techsupport@pentext.com

Office

38 Auriga Drive
Ottawa, Ontario, Canada K2E 8A5